Residents of Louetta Road Utility District

As part of the maintenance of the water distribution system and to improve the long-term water quality, Louetta Road Utility District, in conjunction with Terranova West Municipal Utility District will be temporarily changing the treatment chemical used to disinfect the water supply. This is being done to help address the water quality issues that were experienced this past summer. As this change can only be done when we are not receiving surface water, the treatment is a single event and not practical for normal operation. This will result in a slightly different odor and taste to the water. This project will be initiated the week of January 22, 2024. The entire project will take about 3 weeks.

We will send out additional information as we get closer to implementation of work.

ATTENTION CUSTOMERS

H2O Innovation is excited to announce that we are updating our billing software provider.

The new online billing website will change. The software will still provide the same payment options you are accustomed to.

You will be assigned a new account number. You will be able to set up your autopayment and paperless billing through the new customer portal.

We will be providing more information as we move through this process. You will receive a detailed notice with your new account number along with a Security Code for your account. The code is necessary to set up your new online account.

H2O Innovation is excited about the change and will continue to strive to better serve you!

Thank you,
H2O Innovation Customer Care Team

The recent changes in taste and odor of the treated surface water being delivered by the North Harris County Regional Water Authority (the “Authority”) to a few districts are believed to be the result of a spike in Geosmin and Methyl-Isoborneol (MIB) which are naturally occurring compounds found in Lake Houston. All recent test results have confirmed that the water being supplied by the City of Houston to the Authority and by the Authority to its customers is indeed safe and meets all State and Federal drinking water requirements.

The Authority purchases treated surface water from the City of Houston’s Northeast Water Purification Plant (the “NEWPP”), the raw water source of which is the San Jacinto River and Lake Houston. Seasonal changes such as temperature and rainfall events can influence Geosmin and MIB levels in the water in Lake Houston. Seasonal changes in the lake can impart variations in taste and odor of the treated surface water. The City of Houston continuously monitors the incoming raw water and the finished water leaving the NEWPP to ensure its compliance with all applicable State and Federal drinking water standards.

The Authority is working with the City of Houston to mitigate the variations in taste and odor to the maximum extent possible. Proper disinfection levels are being monitored and maintained. Flushing, where appropriate, is being done to help alleviate the situation. The Authority is continuing to monitor, sample and test the water coming into our system and throughout our transmission and distribution system to ensure that the drinking water being delivered by the Authority is safe to drink.

The City of Houston Northeast Water Purification Plant (NEWPP) Section Chief was contacted and informed us that the manganese level was higher than normal over the weekend, and treatment had been modified to neutralize the effects (including discoloration of the water). The Authority is currently receiving clear water from the NEWPP, and as the discolored water still in the system works its way through the system, the water received by the districts will regain its normal high quality. Manganese is covered in the EPA’s Secondary Drinking Water Standards as a chemical that may affect the aesthetics of the water for some customers when the SMCL is exceeded but does not pose a risk to human health.

Thank you for your patience. The water main break has been repaired and your water should be back on… pressure is returning as well.