Latest News Archives2021-03-06T13:10:28-06:00

Winter Freeze Preparation

H2O Innovation staff will be mobilized and standing by to deal with water main breaks and water plant issues.

If you experience a pipe freeze on your side of your water meter outside your home, H20 can only turn your water off at the meter. If you have a pipe broken inside your home, you can isolate your private cut off usually located on the side of your home below your water spigot. Or inside the garage. It’s a good idea to have the names of a couple of plumbers should you need them, as H2O does not repair homeowner private water lines.

Freeze Preparation Tips

  1. Wrap outdoor and garage pipes.
  2. Remove water hoses and wrap water spigot.
  3. Drain and turn off sprinkler systems.
  4. Turn off water to your washer if in garage.
  5. If you leave your house before a freeze, turn off the water at your private cut off valve and leave your heat on.

Protect your pipes when it freezes!

  1. Open cabinets under sinks to let your house’s heat warm the pipes.
  2. If your pipes freeze, turn off the water at your private cut off valve. This prevents broken pipes from leaking into the house after they thaw.

By |January 12th, 2024|

Online Billing Changes


H2O Innovation is excited to announce that we are updating our billing software provider.

The new online billing website will change. The software will still provide the same payment options you are accustomed to.

You will be assigned a new account number. You will be able to set up your autopayment and paperless billing through the new customer portal.

We will be providing more information as we move through this process. You will receive a detailed notice with your new account number along with a Security Code for your account. The code is necessary to set up your new online account.

H2O Innovation is excited about the change and will continue to strive to better serve you!

Thank you,
H2O Innovation Customer Care Team

By |October 23rd, 2023|

NHCRWA terminates Stage 2 of its Drought Contingency Plan, Stage 1 remains in effect

The North Harris County Regional Water Authority is immediately terminating Stage 2 of its’ Drought Contingency Plan (DCP), due to reduced demand. Please keep in mind that Stage 1 of the DCP remains in effect.

The Authority’s Stage 1 DCP request that any customer receiving water from the Authority or well owner whose well is included under the Authority’s Harris-Galveston Subsidence District aggregate water well permit:

  • Check for and repair all leaks, dripping faucets, and running toilets.
  • Utilize water conservation measures such as displacement bags, low-flow shower heads and leak detection tablets.
  • Limit irrigation to no more than two days per week, between 7:00 p.m. and 5:00 a.m. following the schedules below:
    • Sundays and Thursdays for single family residential customers with even-numbered street addresses.
    • Saturdays and Wednesdays for single family residential customers with odd-numbered street addresses.
    • Tuesdays and Fridays for all other customers.
    • No watering on Mondays.

Compliance to the above recommendations is voluntary.

By |October 9th, 2023|

Drought Conditions

LRUD, along with the surrounding districts are in Stage 2 or our required drought contingency plan. Under this plan, there are mandatory water conservation restrictions. The district is seeing consumption rates in the District climbing, especially compared to past years. The last thing LRUD wants to do is to fine residents for not following the mandatory requirements. So, please follow the restrictions outlined below.

Limit outdoor irrigation to the hours of 7:00pm and 5:00am of the following day on no more than two (2) days per week, in conformity with the following schedule (no watering on Mondays):
Sundays and Thursdays for single-family residential customers with even-numbered street addresses
Saturdays and Wednesdays for single-family residential customers with odd-numbered street addresses; and Tuesdays and Fridays for all other customers.

With everyone’s help and cooperation, we will get through this.

Thank you for your cooperation.

By |September 7th, 2023|

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