There will ONLY be trash pick up on Memorial Day, Monday, May 27th. There will be NO recycling.

H2O Innovation staff will be mobilized and standing by to deal with water main breaks and water plant issues.

If you experience a pipe freeze on your side of your water meter outside your home, H20 can only turn your water off at the meter. If you have a pipe broken inside your home, you can isolate your private cut off usually located on the side of your home below your water spigot. Or inside the garage. It’s a good idea to have the names of a couple of plumbers should you need them, as H2O does not repair homeowner private water lines.

Freeze Preparation Tips

1. Wrap outdoor and garage pipes.
2. Remove water hoses and wrap water spigot.
3. Drain and turn off sprinkler systems.
4. Turn off water to your washer if in garage.
5. If you leave your house before a freeze, turn off the water at your private cut off valve and leave your heat on.

Protect your pipes when it freezes!

1. Open cabinets under sinks to let your house’s heat warm the pipes.
2. If your pipes freeze, turn off the water at your private cut off valve. This prevents broken pipes from leaking into the house after they thaw.

There will be no trash or recycling pickup the next two Mondays, December 25 and January 1. There will be regular pickup on Thursdays. Keep in mind that this means no recycling pickup until Jan 8.

Residents of Louetta Road Utility District

As part of the maintenance of the water distribution system and to improve the long-term water quality, Louetta Road Utility District, in conjunction with Terranova West Municipal Utility District will be temporarily changing the treatment chemical used to disinfect the water supply. This is being done to help address the water quality issues that were experienced this past summer. As this change can only be done when we are not receiving surface water, the treatment is a single event and not practical for normal operation. This will result in a slightly different odor and taste to the water. This project will be initiated the week of January 22, 2024. The entire project will take about 3 weeks.

We will send out additional information as we get closer to implementation of work.

ATTENTION CUSTOMERS

H2O Innovation is excited to announce that we are updating our billing software provider.

The new online billing website will change. The software will still provide the same payment options you are accustomed to.

You will be assigned a new account number. You will be able to set up your autopayment and paperless billing through the new customer portal.

We will be providing more information as we move through this process. You will receive a detailed notice with your new account number along with a Security Code for your account. The code is necessary to set up your new online account.

H2O Innovation is excited about the change and will continue to strive to better serve you!

Thank you,
H2O Innovation Customer Care Team