Residents of Louetta Road Utility District

As part of the maintenance of the water distribution system and to improve the long-term water quality, Louetta Road Utility District, in conjunction with Terranova West Municipal Utility District will be temporarily changing the treatment chemical used to disinfect the water supply. This is being done to help address the water quality issues that were experienced this past summer. As this change can only be done when we are not receiving surface water, the treatment is a single event and not practical for normal operation. This will result in a slightly different odor and taste to the water. This project will be initiated the week of January 22, 2024. The entire project will take about 3 weeks.

We will send out additional information as we get closer to implementation of work.

ATTENTION CUSTOMERS

H2O Innovation is excited to announce that we are updating our billing software provider.

The new online billing website will change. The software will still provide the same payment options you are accustomed to.

You will be assigned a new account number. You will be able to set up your autopayment and paperless billing through the new customer portal.

We will be providing more information as we move through this process. You will receive a detailed notice with your new account number along with a Security Code for your account. The code is necessary to set up your new online account.

H2O Innovation is excited about the change and will continue to strive to better serve you!

Thank you,
H2O Innovation Customer Care Team

The North Harris County Regional Water Authority is immediately terminating Stage 2 of its’ Drought Contingency Plan (DCP), due to reduced demand. Please keep in mind that Stage 1 of the DCP remains in effect.

The Authority’s Stage 1 DCP request that any customer receiving water from the Authority or well owner whose well is included under the Authority’s Harris-Galveston Subsidence District aggregate water well permit:

• Check for and repair all leaks, dripping faucets, and running toilets.
• Utilize water conservation measures such as displacement bags, low-flow shower heads and leak detection tablets.
• Limit irrigation to no more than two days per week, between 7:00 p.m. and 5:00 a.m. following the schedules below:
  • Sundays and Thursdays for single family residential customers with even-numbered street addresses.
  • Saturdays and Wednesdays for single family residential customers with odd-numbered street addresses.
  • Tuesdays and Fridays for all other customers.
  • No watering on Mondays.

Compliance to the above recommendations is voluntary.

LRUD, along with the surrounding districts are in Stage 2 or our required drought contingency plan. Under this plan, there are mandatory water conservation restrictions. The district is seeing consumption rates in the District climbing, especially compared to past years. The last thing LRUD wants to do is to fine residents for not following the mandatory requirements. So, please follow the restrictions outlined below.

Limit outdoor irrigation to the hours of 7:00pm and 5:00am of the following day on no more than two (2) days per week, in conformity with the following schedule (no watering on Mondays):
Sundays and Thursdays for single-family residential customers with even-numbered street addresses
Saturdays and Wednesdays for single-family residential customers with odd-numbered street addresses; and Tuesdays and Fridays for all other customers.

With everyone’s help and cooperation, we will get through this.

Thank you for your cooperation.

The City of Houston (COH), the primary source of water for the North Harris County Regional Water Authority (Authority), has entered stage two of their Drought Contingency Plan, effective on August 27, 2023. The COH’s drought response calls for mandatory water conservations efforts to reduce water use, that will reduce the daily volume of water delivered. The Houston Public Works Release can be found under https://cityofhouston.news/stagetwodrought/.

As required by the Authority’s Drought Contingency Plan, the Authority must enter Stage 2 of our Drought Contingency Plan, when the COH enters into Stage 2 water shortage of their Drought Contingency Plan. The Authority’s Drought Contingency Plan requires that any customer receiving water from the Authority or well owner whose well is included under the Authority’s Harris-Galveston Subsidence District aggregate water well permit:

• Repair detectible water leaks within 72 hours of discovery;
• Utilize water conservation measures such as displacement bags, low-flow shower heads and leak detection tablets;
• Limit outdoor irrigation to the hours 7:00 p.m. and 5:00 a.m. of the following day on no more than two (2) days per week, in conformity with the following schedule (no watering on Mondays):
  • Sundays and Thursdays for single-family residential customers with even-numbered street addresses
  • Saturdays and Wednesdays for single-family residential customers with odd-numbered street addresses; and
  • Tuesdays and Fridays for all other customers

Compliance with the above requirements is mandatory.

A printable version of this notice can be found by visiting https://www.nhcrwa.com/2023/08/stage-2-dcp/