There WILL be trash pick up on Thursday, July 4th.

The reason that the water pressure was low in Terra Nova was because the Terranova West MUD Power was out at the water plant, the power, however, has been restored and the system is going to be flushed.

There will ONLY be trash pick up on Memorial Day, Monday, May 27th. There will be NO recycling.

H2O Innovation staff will be mobilized and standing by to deal with water main breaks and water plant issues.

If you experience a pipe freeze on your side of your water meter outside your home, H20 can only turn your water off at the meter. If you have a pipe broken inside your home, you can isolate your private cut off usually located on the side of your home below your water spigot. Or inside the garage. It’s a good idea to have the names of a couple of plumbers should you need them, as H2O does not repair homeowner private water lines.

Freeze Preparation Tips

1. Wrap outdoor and garage pipes.
2. Remove water hoses and wrap water spigot.
3. Drain and turn off sprinkler systems.
4. Turn off water to your washer if in garage.
5. If you leave your house before a freeze, turn off the water at your private cut off valve and leave your heat on.

Protect your pipes when it freezes!

1. Open cabinets under sinks to let your house’s heat warm the pipes.
2. If your pipes freeze, turn off the water at your private cut off valve. This prevents broken pipes from leaking into the house after they thaw.

H2O innovations has transitioned to a new billing software. All residents will have new account numbers and your old account number has been deactivated. In order to pay your December bill, you will need to register for the new customer portal. An email was sent out to all customers on December 20th with the information necessary to get set up with the new software. If you did not receive the email, you can call or email H2O and they can help you to get started. Their number is (281)353-9756 or you can email them at customercare@h2oinnovation.com

There will be no trash or recycling pickup the next two Mondays, December 25 and January 1. There will be regular pickup on Thursdays. Keep in mind that this means no recycling pickup until Jan 8.