Trash Pick Up- July 4th, 2024
There WILL be trash pick up on Thursday, July 4th.
There WILL be trash pick up on Thursday, July 4th.
There will ONLY be trash pick up on Memorial Day, Monday, May 27th. There will be NO recycling.
This is a reminder, as part of the maintenance of the water distribution system we will be converting to free chlorine starting the week of January 22. THE DISINFECTANT CHANGE FROM CHLORAMINES TO CHLORINE REQUIRES SPECIAL CARE FOR AT HOME DIALYSIS PATIENTS AND AQUARIUM OWNERS.
H2O innovations has transitioned to a new billing software. All residents will have new account numbers and your old account number has been deactivated. In order to pay your December bill, you will need to register for the new customer portal. An email was sent out to all customers on December 20th with the information necessary to get set up with the new software. If you did not receive the email, you can call or email H2O and they can help you to get started. Their number is (281)353-9756 or you can email them at customercare@h2oinnovation.com
There will be no trash or recycling pickup the next two Mondays, December 25 and January 1. There will be regular pickup on Thursdays. Keep in mind that this means no recycling pickup until Jan 8.
Residents of Louetta Road Utility District
As part of the maintenance of the water distribution system and to improve the long-term water quality, Louetta Road Utility District, in conjunction with Terranova West Municipal Utility District will be temporarily changing the treatment chemical used to disinfect the water supply. This is being done to help address the water quality issues that were experienced this past summer. As this change can only be done when we are not receiving surface water, the treatment is a single event and not practical for normal operation. This will result in a slightly different odor and taste to the water. This project will be initiated the week of January 22, 2024. The entire project will take about 3 weeks.
We will send out additional information as we get closer to implementation of work.
ATTENTION CUSTOMERS
H2O Innovation is excited to announce that we are updating our billing software provider.
The new online billing website will change. The software will still provide the same payment options you are accustomed to.
You will be assigned a new account number. You will be able to set up your autopayment and paperless billing through the new customer portal.
We will be providing more information as we move through this process. You will receive a detailed notice with your new account number along with a Security Code for your account. The code is necessary to set up your new online account.
H2O Innovation is excited about the change and will continue to strive to better serve you!
Thank you,
H2O Innovation Customer Care Team