Conversion FAQs
Chlorine Conversion Reminder
This is a reminder, as part of the maintenance of the water distribution system we will be converting to free chlorine starting the week of January 22. THE DISINFECTANT CHANGE FROM CHLORAMINES TO CHLORINE REQUIRES SPECIAL CARE FOR AT HOME DIALYSIS PATIENTS AND AQUARIUM OWNERS.
New Billing Software
H2O innovations has transitioned to a new billing software. All residents will have new account numbers and your old account number has been deactivated. In order to pay your December bill, you will need to register for the new customer portal. An email was sent out to all customers on December 20th with the information necessary to get set up with the new software. If you did not receive the email, you can call or email H2O and they can help you to get started. Their number is (281)353-9756 or you can email them at customercare@h2oinnovation.com
Trash and Recycling Schedule – Holiday Schedule
There will be no trash or recycling pickup the next two Mondays, December 25 and January 1. There will be regular pickup on Thursdays. Keep in mind that this means no recycling pickup until Jan 8.
Maintenance of the Water Distribution System
Residents of Louetta Road Utility District
As part of the maintenance of the water distribution system and to improve the long-term water quality, Louetta Road Utility District, in conjunction with Terranova West Municipal Utility District will be temporarily changing the treatment chemical used to disinfect the water supply. This is being done to help address the water quality issues that were experienced this past summer. As this change can only be done when we are not receiving surface water, the treatment is a single event and not practical for normal operation. This will result in a slightly different odor and taste to the water. This project will be initiated the week of January 22, 2024. The entire project will take about 3 weeks.
We will send out additional information as we get closer to implementation of work.
Online Billing Changes
ATTENTION CUSTOMERS
H2O Innovation is excited to announce that we are updating our billing software provider.
The new online billing website will change. The software will still provide the same payment options you are accustomed to.
You will be assigned a new account number. You will be able to set up your autopayment and paperless billing through the new customer portal.
We will be providing more information as we move through this process. You will receive a detailed notice with your new account number along with a Security Code for your account. The code is necessary to set up your new online account.
H2O Innovation is excited about the change and will continue to strive to better serve you!
Thank you,
H2O Innovation Customer Care Team
NHCRWA terminates Stage 2 of its Drought Contingency Plan, Stage 1 remains in effect
The North Harris County Regional Water Authority is immediately terminating Stage 2 of its’ Drought Contingency Plan (DCP), due to reduced demand. Please keep in mind that Stage 1 of the DCP remains in effect.
The Authority’s Stage 1 DCP request that any customer receiving water from the Authority or well owner whose well is included under the Authority’s Harris-Galveston Subsidence District aggregate water well permit:
- Check for and repair all leaks, dripping faucets, and running toilets.
- Utilize water conservation measures such as displacement bags, low-flow shower heads and leak detection tablets.
- Limit irrigation to no more than two days per week, between 7:00 p.m. and 5:00 a.m. following the schedules below:
- Sundays and Thursdays for single family residential customers with even-numbered street addresses.
- Saturdays and Wednesdays for single family residential customers with odd-numbered street addresses.
- Tuesdays and Fridays for all other customers.
- No watering on Mondays.
Compliance to the above recommendations is voluntary.
Drought Conditions
LRUD, along with the surrounding districts are in Stage 2 or our required drought contingency plan. Under this plan, there are mandatory water conservation restrictions. The district is seeing consumption rates in the District climbing, especially compared to past years. The last thing LRUD wants to do is to fine residents for not following the mandatory requirements. So, please follow the restrictions outlined below.
Limit outdoor irrigation to the hours of 7:00pm and 5:00am of the following day on no more than two (2) days per week, in conformity with the following schedule (no watering on Mondays):
Sundays and Thursdays for single-family residential customers with even-numbered street addresses
Saturdays and Wednesdays for single-family residential customers with odd-numbered street addresses; and Tuesdays and Fridays for all other customers.
With everyone’s help and cooperation, we will get through this.
Thank you for your cooperation.