H2O innovations has transitioned to a new billing software. All residents will have new account numbers and your old account number has been deactivated. In order to pay your December bill, you will need to register for the new customer portal. An email was sent out to all customers on December 20th with the information necessary to get set up with the new software. If you did not receive the email, you can call or email H2O and they can help you to get started. Their number is (281)353-9756 or you can email them at customercare@h2oinnovation.com