The City of Houston Northeast Water Purification Plant (NEWPP) Section Chief was contacted and informed us that the manganese level was higher than normal over the weekend, and treatment had been modified to neutralize the effects (including discoloration of the water). The Authority is currently receiving clear water from the NEWPP, and as the discolored water still in the system works its way through the system, the water received by the districts will regain its normal high quality. Manganese is covered in the EPA’s Secondary Drinking Water Standards as a chemical that may affect the aesthetics of the water for some customers when the SMCL is exceeded but does not pose a risk to human health.

Thank you for your patience. The water main break has been repaired and your water should be back on… pressure is returning as well.

Main break has been isolated and you should see an improvement in pressure. We will keep you updated as we have more details. It will take some time to come up to full pressure.

There is a main water break that is causing low/no water pressure. H2O is working to resolve the problem, but at this time there is no time table for the work to be finished.

Trash/Recycling WILL be on a normal schedule on Monday, December 26, 2022.

The Boil Water Notice that is in place for the city of Houston does NOT apply to Louetta Road Utility District (Terra Nova).